Frequently Asked Questions

How do I use the O.penVAPE vape pen?

O.penVAPE vape pens are very easy to use and operate. Simply screw on your favorite O.penVAPE essential oil vape pen cartridge and pull for up to 8 seconds for the perfect puff… every time. For optimal performance, charge the pen fully before use, and allow 3-4 hours for the first three charges.

You can also view our blog for more information how to use each of our vapor pen products.

Does O.penVAPE sell cannabis?

No. O.penVAPE is a national brand that licenses vape pens and vaporizer cartridges to distributors nationwide. O.penVAPE does not sell or produce cannabis.

O.penVAPE vape pens and oil cartridges are only for use with essential oils and herbal extracts in states where the sale and consumption of such oils and extracts are legal. Use our dispensary finder to find a retailer that offers O.penVAPE vape pens and oil cartridges near you.
 

Do you sell pre-filled O.penVAPE oil cartridges online?

O.penVAPE does not sell any controlled substances, thus we do not sell or ship pre-filled cartridges online. The pre-filled cartridges must be purchased through an O.penVAPE retailer. Use our dispensary finder to find a retailer that offers O.penVAPE oil cartridges near you. You can also find our line of empty O.penVAPE cartridges that are only available online.

How do I become a distributor?

Does the O.penVAPE come with a loaded cartridge?

No. O.penVAPE does not sell loaded cartridges. Loaded cartridges can only be purchased from a licensed distributor. You cannot purchase the O.penVAPE online with a loaded cartridge. You can now purchase the O.penVAPE FIY Kit online, which comes with a vape pen battery and empty cartridge that you can fill with your own essential oils.

If I break my pen or it is not working correctly, what can I do?

O.penVAPE offers a no-hassle return policy to make exchanging your failing device worry-free. If you break your pen (hey...accidents happen, right?), or it starts malfunctioning, you have two options to return it. 
1) Return it to an O.penVAPE retailer. 
2) Return it directly to us via our online return process (this requires you to mail your malfunctioning device back to O.penVAPE).

Please see our warranty page for additional details on how to return your product online or in stores. 

Can I use another cartridge with my O.penVAPE?

Our pens and cartridges go together like peanut butter and jelly, like milk and cookies, like a burger and fries. Why mess with perfection?

While another cartridge may work with your O.penVAPE, we cannot guarantee that non-O.penVAPE cartridges will work with your pen, and we certainly don't recommend it...it's seriously bad karma.

What is O.juice?

O.juice is the base liquid that comes in the O.penVAPE Kit. It is used for mixing your own essential oils. The purpose of O.juice is to make the oil less viscous and more readily vaporized. O.juice is made from a substance called PEG (polyethylene glycol) that has been approved by the FDA and is commonly used in many medical applications like infant inhalers and promoting the acceptance of transplanted organs in the body.

When the light is blinking what does that mean?

A blinking light can mean one of two things:
  1. When you are using the O.penVAPE the light at the base of the pen will blink after 8 seconds, letting you know when you've reached the Perfect Puff.
  2. The light on the go.pen and the O.penVAPE will blink repeatedly when the pen needs a charge.
The vape pen will come partially charged (possibly fully charged if your retailer has done so). For optimal performance, charge the pen fully before use, and allow 3-4 hours for the first three charges. After that, charging will typically take 2-3 hours.

What exactly is PEG?

PEG (Polyethylene Glycol) is a liquid that we use to make essential oils less viscous, allowing them to vaporize more readily.  It is FDA approved and used in many pharmaceutical applications, including infant inhalers and common over the counter medications.

Can I refill the cartridges with my own oil?

No. The pre-filled cartridges from Organa Labs and Bakked are not refillable. They are disposable and should be thrown away once they are empty.

The O.penVAPE Kit, which you can purchase online, comes with an empty, refillable vape pen cartridge that has a 6-month lifespan and is designed to allow you to mix your own essential oils for the O.penVAPE pen.

How do I know that my pen is fully charged?

The indicator light on the go.pen will turn off when the pen is fully charged. The indicator light on the O.penVAPE will turn from red to green. 

How should I store my vape pen cartridges to ensure that they remain fully functional?

Never expose your vape pen cartridges to extreme heat or cold as this could cause the oil to leak. If you choose to store your cartridge separately from your O.penVAPE battery and charger (which we recommend for child safety), please replace the rubber sleeve on the bottom of the cartridge to prevent leakage. High altitudes can periodically cause the cartridges to leak as well; to prevent this, you can store your O.penVAPE or cartridge in a pressure-resistant case.

Where can I buy O.penVAPE vape pens and cartridges?

You can purchase the O.penVAPE battery online. If you would like to purchase cartridges for your O.penVAPE, please see our list of licensed retailers.

How long does a vape pen cartridge last?

Depending on the size of the cartridge and how often you use it - anywhere from 100 to 200 puffs.

Is it best to exhaust the battery and then give a full re-charge or does it matter?

You can slightly prolong the battery's charge capacity by periodically exhausting the battery prior to re-charging; however, this is not necessary. Feel free re-charge battery any time it seems to be running low. 

Are you a local company?

O.penVAPE is headquartered in Denver, Colorado, and is proud to be a locally owned business. We currently have distributors in Washington, California, Oregon, Arizona, Connecticut, Massachusetts & Maine. In the next year, we are set to launch in Nevada, Illinois and other states to be announced soon.

Is O.penVAPE hiring?

We are always looking to add talented individuals to our team. Please see our Careers page for more information.